Application Support Analyst

Job Summary

A company is looking for an Application Support Analyst to provide technical support for their solution.

Key Responsibilities

• Provide first-line telephone technical support and troubleshoot basic customer problems
• Accurately record cases and establish case priorities while managing an individual open case queue
• Develop and maintain effective relationships with customers and escalate unresolved issues as necessary

Required Qualifications

• At least one year of previous phone technical support experience
• Understanding of remote tools and basic networking
• Previous enterprise/mid-sized software support or delivery experience preferred
• Ability to quickly learn new technologies and programs
• Knowledge of banking practices is helpful