Guest Services Specialist

Job Summary

A company is looking for a Guest Services Specialist to support guests from pre-arrival through departure in a remote setting.

Key Responsibilities

• Provide timely pre-arrival instructions and respond to guest inquiries within a 2-hour SLA
• Troubleshoot common issues and coordinate solutions while maintaining accurate documentation
• Collaborate with partners and internal teams to ensure guest needs are met and communicate service updates

Required Qualifications

• Bachelor's degree in hospitality, business, or related field preferred
• 3+ years of experience in guest services, hospitality, property management, or corporate housing
• Familiarity with Microsoft Office Suite, Salesforce, or similar CRM systems
• Ability to manage multiple tasks and systems effectively
• Willingness to participate in an after-hours, rotating On-Call program