Data Engineering Support Engineer

Job Summary

A company is looking for a Data Engineering Support Engineer to provide technical support for healthcare software solutions.

Key Responsibilities

• Serve as the primary contact for software-related support inquiries, resolving issues through various communication channels
• Collaborate with engineering teams to escalate complex issues and maintain internal ticketing systems for visibility
• Assist with software onboarding and identify patterns in support requests to suggest improvements

Required Skills & Qualifications

• 1-3 years of experience in business systems support or a technical support role, preferably in healthcare software
• Working knowledge of healthcare data systems or billing workflows is a strong plus
• Solid technical troubleshooting skills in a software/SaaS environment
• Basic understanding of database queries (e.g., SQL) and familiarity with support tools like Azure DevOps or Jira is a plus
• Understanding of HIPAA and data security best practices in a healthcare technology setting