Support Analyst

Job Summary

A company is looking for a Support Analyst I to provide technology services and support to end users.

Key Responsibilities

• Respond to assistance requests from internal and external customers via email, telephone, and live chats
• Troubleshoot issues, provide standard resolutions, and escalate non-standard issues within the application portfolio
• Collaborate with development teams to identify root causes and develop solutions to recurring problems

Required Qualifications

• Bachelor's Degree or technical certification in Computer Science or a related field
• 1-2 years of related experience
• Experience using and troubleshooting desktop/laptop operating systems and mobile applications
• Experience with Zendesk CRM
• Excellent customer service skills