Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who is passionate about delivering exceptional customer experiences and driving product adoption.

Key Responsibilities

• Serve as the primary point of contact for key client accounts and build long-term relationships
• Monitor account health and identify upselling and cross-selling opportunities
• Drive client adoption through engagement campaigns and maintain up-to-date CRM records

Required Qualifications

• 3-6+ years in Customer Success, Account Management, or Client Services role
• Experience in SaaS, PropTech, or a related B2B technology environment
• Demonstrated success managing high-value accounts and delivering ROI
• Knowledge of real estate, multifamily, or commercial property management is preferred
• Experience with tools like Salesforce or similar CRMs