Massachusetts Licensed Helpline Operator

Job Summary

A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).

Key Responsibilities

• Manage incoming calls and provide immediate guidance on overdose recognition and response
• Connect callers with local resources and document interactions in the REDCap database
• Collaborate with emergency responders and participate in ongoing training and professional development

Required Qualifications

• No formal education requirement
• Relevant lived experience with overdose, harm reduction, or substance use preferred
• Demonstrated ability to handle crisis situations with empathy and professionalism
• Technological proficiency in using helpline software and databases
• Strict adherence to confidentiality policies regarding caller information