Senior Principal Customer Success

Job Summary

A company is looking for a Senior Principal - Customer Success, Strategic Accounts.

Key Responsibilities

• Build and maintain trusted relationships with C-suite and senior executives to support their digital and AI transformation journeys
• Lead the development and execution of Customer Success Plans (CSPs) to drive product adoption and measurable business outcomes
• Guide customers through complex implementation initiatives, ensuring effective collaboration across internal and external teams

Required Qualifications

• 10+ years in Customer Success, account management, consulting, or enterprise transformation with a focus on strategic customers
• Experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
• Proven track record in leading transformational initiatives that drive measurable customer outcomes
• Experience with AI and digital transformation in enterprise environments
• Strong understanding of Jira, Confluence, and Atlassian solution use cases