Temporary Broker Call Center Agent

Job Summary

A company is looking for a Temporary Broker Call Center Rep.

Key Responsibilities

• Provide high-quality online and telephone assistance to customers, including members, brokers, and employers
• Resolve inquiries and issues related to eligibility, benefits, claims processes, and other customer support functions
• Make recommendations for process improvements and maintain communication with internal and external customers

Required Qualifications

• High School Diploma or GED Equivalent
• Experience in customer service and handling a high volume of calls
• Familiarity with telephone protocol and documenting calls
• Excellent listening skills
• Bilingual in Spanish