Service Center Technician (Night Shift Starts Midnight)

About the position

Responsibilities
• Fulfill customer requests and resolve technical issues.
• Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment.
• Manage events, service requests, incidents, and problems.
• Provision access and contribute to continual service improvement.

Requirements
• Minimum of one (1) year experience in a Level 1 end-user support role.
• High School Diploma and technical vocational training or equivalent work experience.
• Ability to troubleshoot and resolve technical issues.
• Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.).
• Ability to multitask between speaking with a customer and documenting a ticket.
• Knowledge of standard business desktop software, OS, and hardware.
• Good communication skills, both verbal and written.

Nice-to-haves
• Understanding of IT Service Management.
• Service Desk or call center experience in an inbound call environment.
• Healthcare experience.

Benefits
• Day-one comprehensive health coverage
• Vision and dental coverage
• Paid Time Off (PTO)
• Tuition reimbursement
• Employer-matched retirement funds