Support Specialist

Job Summary

A company is looking for a Support Specialist to assist customers with their inquiries and product issues.

Key Responsibilities

• Responding to customer queries in a timely and accurate manner via phone, email, or chat
• Identifying customer needs and assisting with the use of specific features
• Analyzing and reporting product malfunctions

Required Qualifications, Training, and Education

• Experience in customer support or a related field
• Familiarity with programs and solutions related to the role
• Ability to work remotely
• Availability for Monday-Friday shifts, either 8AM-4:30PM or 8AM-5PM EST
• Verification of education/licenses with a recruiter or staffing manager is required