Kentucky Licensed Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative.

Key Responsibilities

• Serve as the first point of contact for patients and manage a high volume of incoming calls, providing accurate information and scheduling appointments
• Collect and update patient demographics and insurance information, and assist with referrals and authorizations
• Ensure effective patient experiences by focusing on first contact resolution and maintaining professionalism in all interactions

Required Qualifications

• High school graduate, GED, or equivalent
• Experience with computer systems, including web-based applications
• Preferred: 1 year experience in a patient-focused healthcare environment or high-volume multichannel contact center
• Ability to work independently and demonstrate flexibility in a dynamic environment
• Commitment to maintaining patient confidentiality and adhering to safety standards