Life Insurance Licensed Team Lead

Job Summary

A company is looking for a Team Lead, Customer Experience.

Key Responsibilities

• Provide expert guidance to Customer Care Advisors on customer inquiries across all channels
• Resolve complex customer and agent issues, including managing escalations
• Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture

Required Qualifications

• 6+ years of experience in a customer service role
• Strong understanding of life insurance customer issues and operational processes
• Proficient with Customer Relationship Management (CRM) systems
• A valid life insurance license is required
• Experience in a highly-regulated industry is preferred