Remote CRM Administrator

Job Summary

A company is looking for a Lead Customer Relationship Management (CRM) Administrator for Enrollment Management.

Key Responsibilities

• Oversee and manage the operational and developmental work of the CRM team, including mentoring and performance evaluation
• Design and implement scalable solutions on the Salesforce CRM platform, managing day-to-day operations and integrations
• Lead application administration, troubleshooting, and data management tasks while ensuring security standards are maintained

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or Information Systems
• A minimum of five years of experience in Customer Relationship Management Application Administration, specifically Salesforce
• Experience with database systems, system performance management, and capacity planning
• Advanced skills in SQL/SOQL for data extraction and analysis
• Knowledge of ETL tools like Informatica and Axiom