Behavioral Health Call Center Specialist (Remote)

About the position

Responsibilities
• Promote the five principles of Fast Pace: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness
• Answers and Coordinates phone calls
• Triage
• Appropriately Recording Telephone encounters via EHR system
• Obtain Medical release as needed for patient requested forms
• Schedule and confirm appointments for patients
• Verify insurances
• Collect co-pays or fees for service
• Completing Prior Authorization and Override forms for medication approval if nurse is unavailable or assistance needed
• Complete knowledge of EHR including updating pharmacy information for patients
• Faxing info from EHR
• Obtain and Scan required documents into EHR
• Complete knowledge of registering patients
• Update patient information
• Respond appropriately to agitated or disgruntled patients
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Learn the aspects of compliance in the company by completing all mandatory compliance training
• The ability to maintain friendly, cordial relations with all employees
• The ability to build and maintain friendly, cordial relations with patients
• The ability to build and maintain friendly, cordial relations with pharmacies, referral sources and members of the professional community
• The ability to maintain a positive work atmosphere by acting and communicating in a manner that result in a positive work relationship with patients, co-workers, and managers
• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands
• Ability to comply with Company standards of operations
• The ability to promote and maintain a respectful culture of employee, employer and business confidentiality

Requirements
• High School Diploma or GED
• Healthcare experience in Medical or Behavioral Health
• At least 2 years of experience in call center, front desk, or as clinic coordinator in an outpatient setting
• Experience in behavioral health setting preferred
• Electronic appointment scheduling experience preferred
• Strong customer service experience
• Excellent Verbal communication skills
• Proven ability to Multi-Task
• Problem Solving and critical thinking skills a plus

Nice-to-haves
• CNA licensed preferred