Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to provide technical support and consultation to customers, sales teams, and service partners.

Key Responsibilities

• Provide prompt responses and ownership of queries from enterprise customers, partners, and colleagues
• Assist with advanced Tines queries and troubleshoot complex technical issues
• Conduct case reviews, mentor engineers, and collaborate on documentation and feature development

Required Qualifications

• Eight years plus of technical support experience in automation or a related field
• Significant experience with APIs, including complex authentication
• Experience with containerization technologies such as Docker and Kubernetes
• Proven mentoring and coaching skills
• Technical curiosity about technology and automation