Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II for Government Accounts (USA remote).

Key Responsibilities

• Responds to and resolves customer requests via email and phone, including order processing and inquiries
• Facilitates communication for technical assistance and collaborates with other departments to find solutions
• Ensures adherence to service quality standards and processes account-specific SOPs

Required Qualifications, Training, and Education

• High School education required; college degree preferred
• Currently holds a Customer Service position or possesses equivalent experience
• Ability to navigate multiple software programs and Microsoft Office
• Excellent product and process knowledge for specific markets preferred
• Demonstrates strong organizational and planning skills