Senior Customer Experience Consultant

Job Summary

A company is looking for a Senior Customer Experience Consultant to redefine customer engagement strategies and drive impactful changes across the organization.

Key Responsibilities

• Develop and oversee comprehensive customer experience strategies aligned with organizational objectives
• Direct the design and implementation of customer feedback systems to drive actionable insights
• Lead cross-functional teams to improve customer satisfaction, retention, and advocacy across multiple channels

Required Qualifications

• 8-10 years of experience in customer experience leadership roles
• Experience with customer engagement and analytics platforms, as well as AI or automation solutions
• Proven track record of executing customer experience strategies that improve key metrics
• Advanced analytical skills, including expertise in customer insights and data visualization
• Bachelor's degree in Business, Marketing, Communications, or related field; Master's degree preferred