Amazon Operations Associate

Job Summary

A company is looking for an Amazon Customer Service and Operations Associate.

Key Responsibilities

• Manage customer inquiries and ensure timely responses to maintain satisfaction
• Monitor and address negative reviews, implementing resolution plans to improve customer experiences
• Assist in operational tasks, including handling returns and supporting marketing efforts

Required Qualifications

• Experience with Amazon Seller Central, Gorgias, or similar platforms
• Strong organizational skills and ability to maintain accurate records
• Experience in review management and case submission processes
• Prior experience in e-commerce operations or customer service roles preferred
• Sales and retention experience is an advantage