Technical Support Manager

Job Summary

A company is looking for a Technical Customer Support Manager to lead and scale their support team.

Key Responsibilities

• Lead and scale the support team to deliver world-class technical support
• Oversee ticketing systems and ensure timely responses by support analysts per SLA
• Own and evolve an AI-driven support strategy to improve operational efficiency

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or equivalent experience
• Five years of experience in technical support with leadership responsibilities
• Proven track record of leading support teams in high-growth environments
• Experience in deploying support automation and AI tools
• Ability to balance strategic thinking with a hands-on approach