Bilingual Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Support Specialist to provide support in both English and French.

Key Responsibilities:

• Become an expert on the system to assist and train customers
• Lead onboarding and product training sessions for French-speaking clients
• Provide customer support in both English and French via phone, email, and chat

Required Qualifications:

• Bachelor's degree or equivalent experience in customer support or a related field
• 2-4 years of experience in technical customer support or a similar role
• Fluent in English and French (spoken and written)
• Highly organized and able to manage multiple priorities
• Available to work in the Canadian time zone