Service Provider Helpdesk Coordinator

Job Summary

A company is looking for a Coordinator, Service Provider Helpdesk.

Key Responsibilities

• Handle service provider calls, tickets, and emails professionally and efficiently
• Communicate challenges to stakeholders to increase service provider satisfaction and retention
• Work collaboratively across the Service Provider Relations department to address concerns and needs

Required Qualifications, Training, and Education

• 1-2 years of client service or related experience in an office setting
• High school diploma required; Associate's degree a plus
• Ability to use NetSuite and coach others on system issues
• Ability to multitask and work under pressure while maintaining professionalism
• Commitment to company objectives and regular, reliable attendance