Remote Medical Customer Care Specialist

Job Summary

A company is looking for a Remote Medical Customer Care Specialist to provide telephone support to patients and healthcare providers.

Key Responsibilities

• Respond to a high volume of inbound calls, with occasional outbound calls as needed
• Provide clear and accurate information regarding patient applications and healthcare coverage
• Document all interactions in multiple internal systems while following established scripts and procedures

Required Qualifications

• At least 1 year of recent customer service experience in a call center environment
• Ability to multi-task with dual monitors and navigate multiple applications
• Quiet home office with high-speed internet and modem required
• High school diploma or GED; healthcare experience is a plus but not required