IT Help Desk Technician

Job Summary

A company is looking for an IT Help Desk (Call Center Agent) to provide technical support for internal and external customers.

Key Responsibilities:

• Handle inbound and outbound help desk calls professionally and efficiently
• Provide technical support for eProducts and enterprise software
• Install, configure, test, and troubleshoot desktop hardware and software

Qualifications:

• Associate's degree in Information Technology, Computer Science, or related field preferred
• IT certifications such as CompTIA A+ or Network+ are a plus
• Prior experience in a help desk or technical support role required
• Strong troubleshooting skills across hardware, software, and networking
• Familiarity with ticketing systems and remote support tools preferred