Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise Accounts to serve as a trusted advisor to strategic and enterprise clients.

Key Responsibilities

• Own the success and outcomes of the largest and most complex enterprise customers
• Drive adoption and maximize utilization of products within large organizations
• Lead enterprise-level implementations and design tailored enablement programs

Required Qualifications

• 5+ years of Customer Success experience in SaaS technology, preferably in financial services
• Deep understanding of the enterprise Customer Success lifecycle
• Experience leading large-scale software rollouts at Fortune 500 companies
• Familiarity with mortgage, consumer lending, or fintech technology
• Background in a high-growth startup environment