Seasonal Technical Support Agent

Job Summary

A company is looking for a Seasonal Tech Support (Call Center) professional.

Key Responsibilities

• Provide responsive, professional support via phone, email, and live chat for payroll and tax software
• Log, triage, and resolve support cases in a timely manner, escalating when necessary
• Guide clients through workflows and year-end processes during support sessions

Qualifications & Requirements

• Strong computer skills with the ability to learn new software platforms quickly
• 1+ years of experience in technical support, call center, or customer service roles
• Must have consistent, high-speed internet and a distraction-free environment for taking calls
• Dependable, organized, and able to manage workload with minimal supervision
• Availability to work extended hours, evenings, and weekends during peak season