Technical Support Specialist

Job Summary

A company is looking for a Tech Support Specialist to assist customers with technical issues related to their products and services.

Key Responsibilities

• Diagnose and troubleshoot technical issues, including support for heavy Android applications
• Track calls to resolution and provide feedback to customers while documenting cases in Salesforce
• Maintain professional relationships with clients and analyze product malfunctions

Required Qualifications

• Proven experience as a Technical Support Representative or similar role
• Good understanding of computer systems, mobile devices, and tech products
• Familiarity with remote desktop applications and help desk software, particularly Salesforce
• Ability to provide step-by-step technical assistance
• Flexibility to work shift hours as needed