Client Experience Leader

Job Summary

A company is looking for a Client Experience (Portfolio) leader.

Key Responsibilities

• Own the full post-sale lifecycle, including onboarding, engagement, renewal, and expansion
• Hire, train, and manage a high-performing Client Experience Team
• Drive accurate weekly performance reporting and partner cross-functionally for program improvements

Required Qualifications

• 5+ years in a senior Customer Experience, Client Success, or Fulfillment leadership role
• Direct experience leading teams of 40+, including middle management and support staff
• Proven track record of hitting retention, upsell, and customer satisfaction targets
• Strong experience with CRM and project management tools
• Strong executive presence and judgment in high-stakes client escalations