Incident Coordinator

Job Summary

A company is looking for a Program Manager - Incident Coordinator.

Key Responsibilities

• Lead internal technical coordination for urgent customer issues
• Engage with support and engineering teams to restore service and provide updates to leadership
• Conduct retrospectives and manage action items to improve support processes

Required Qualifications

• 5+ years of experience in technical customer support, technical writing, or system administration, or a Bachelor's Degree in Computer Science with 3+ years of relevant experience
• 3+ years of experience managing critical incidents with high responsibility
• 3+ years of experience providing direct customer-facing support
• Ability to work rotating on-call weekends