Tennessee Licensed Bilingual Customer Service

Job Summary

A company is looking for a Bilingual Healthcare Customer Service Representative - Remote.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to address their inquiries
• Calmly resolve and de-escalate issues while tracking call-related information for auditing
• Provide assistance with payment processing and upsell services as needed

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute and comfortable with Windows-based systems
• College degree preferred but not required