Remote SMB Care Representative

Job Summary

A company is looking for a SMB Care Representative.

Key Responsibilities

• Resolve customer inquiries, billing issues, and product/service concerns
• Explain and save products and services to existing customers
• Access and update customer accounts through computer-based systems

Required Qualifications

• High School diploma or equivalent
• At least 6 months of experience; college hours or a degree may substitute for experience
• Good telephone communication skills
• PC skills (Windows), 10-key, and keyboarding skills
• Ability to work flexible hours, including evenings, holidays, and weekends