Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support and service to patients in a remote setting.

Key Responsibilities

• Develop and maintain knowledge of products and services, answering calls and emails promptly
• Process orders, verify documentation, and complete insurance verification for patient eligibility
• Facilitate resolution of customer complaints and maintain quality assurance metrics

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• Two years of experience required for senior level positions, including specific job experience
• Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and ability to navigate multiple online EMR systems