Enterprise Onboarding Manager

Job Summary

A company is looking for an Onboarding Manager, Enterprise.

Key Responsibilities

• Manage and develop a team of 5-7 Onboarding Specialists, fostering a culture of ownership and accountability
• Design, refine, and scale onboarding frameworks for enterprise customers, ensuring structured and adaptable processes
• Act as a leadership presence for enterprise customers, overseeing project prioritization and ensuring high-touch engagement

Required Qualifications

• 5+ years in enterprise onboarding, implementation, or customer success, with at least 2+ years in a leadership role
• Experience with franchises, multi-location rollouts, or private equity-backed organizations preferred
• Familiarity with SaaS platforms and CRM tools, with strong technical aptitude
• Understanding of enterprise customer challenges and change management principles
• Formal training or certifications in project management or change management is a plus