Disability Claims Escalation Specialist

Job Summary

A company is looking for a Disability Escalation Specialist.

Key Responsibilities

• Manage and resolve customer-initiated claim escalations and inquiries to ensure high customer satisfaction
• Conduct root cause analysis and collaborate with internal partners to enhance service satisfaction
• Investigate and resolve customer concerns while maintaining data integrity and recommending process improvements

Required Qualifications

• High school diploma
• 5+ years of experience in Disability claims management preferred
• Knowledge of various Employee Benefit programs and relevant Federal and State Laws
• Familiarity with all Disability product lines (STD, LTD, FMLA, statutory claims)
• Basic knowledge of Microsoft tools (Excel, Project, PowerPoint)