Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Beneficiary Service.

Key Responsibilities:

• Serve as the primary contact for beneficiaries, assisting with account setup and access
• Handle inbound calls related to account issues, debit card inquiries, and transaction disputes
• Provide clear information on account options and ensure compliance with financial regulations

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred
• Prior experience in a call center, financial services, insurance, or banking environment
• Empathy and compassion in handling sensitive conversations
• Proficiency with account management systems and standard office software
• Knowledge of financial account operations and customer service best practices