Client Success Manager

Job Summary

A company is looking for a Client Success Manager to own and nurture key client relationships and ensure successful delivery of solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, providing proactive communication and support
• Lead regular business reviews and client meetings to assess progress and identify improvement opportunities
• Monitor client performance metrics and drive account growth through upsell and cross-sell opportunities

Required Qualifications

• 3+ years of experience managing client accounts or customer success, preferably in healthcare or health insurance
• Strong relationship management skills to engage executive and operational stakeholders
• Proficiency in MS Office, particularly Excel and PowerPoint
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• A bachelor's degree in business, healthcare administration, or a related field is a plus