Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success Management.

Key Responsibilities

• Manage, coach, and develop a team of Customer Success Managers focused on onboarding, adoption, and retention
• Own the customer journey and drive key performance indicators related to onboarding and product adoption
• Facilitate cross-functional collaboration and serve as an escalation point for at-risk customers

Required Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience leading customer-facing SaaS teams
• Proven experience in delivering onboarding and customer health programs at scale
• Hands-on experience with CRM and workflow tools
• Strong analytical and program management skills