Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Mid-Market Pooled.

Key Responsibilities

• Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones
• Leverage predictive signals to guide customer journeys and facilitate product adoption
• Deliver value through 1:many engagements including webinars and curated outreach

Required Qualifications

• 5+ years in Customer Success, Account Management, or related SaaS roles
• Experience managing large customer portfolios in a pooled or scaled model
• Understanding of common Jira and Confluence end-user use cases
• Experience with Gainsight (or similar CRM tool) and Salesforce
• Strong organizational and time management skills