Director Customer Experience

Job Summary

A company is looking for a Director Customer Experience - Solution Area focused on AI Business Solutions.

Key Responsibilities

• Engage with senior leaders across various departments to enhance customer experience
• Deliver strategic insights and analysis based on customer product experiences
• Drive operational excellence to resolve customer experience issues and prioritize business value

Required Qualifications

• Bachelor's Degree in a relevant field and 10+ years of experience in related roles, or equivalent experience
• Experience engaging with senior leaders and presenting project decisions
• Proven ability to apply critical thinking and strategic insights based on data
• Demonstrated technical capabilities in Microsoft AI Business Solutions portfolios
• Experience in consulting, change management, project management, or customer engagement