Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee customer onboarding and relationship management post-implementation.

Key Responsibilities

• Onboard new customers and manage customer relationships post-implementation
• Coordinate and execute customer-specific requirements and configurations for optimal CPX performance
• Act as the primary liaison for production issues and manage customer support requests

Required Qualifications

• Minimum of 6 years' experience in the customer service field
• Proficiency in Microsoft Office or G Suite applications
• Experience using Salesforce.com
• Ability to handle multiple tasks simultaneously and maintain organization
• Professional demeanor and diplomatic communication skills