Customer Success Manager

Job Summary

A company is looking for a CSM Small Group People Manager.

Key Responsibilities

• Lead and support a team of Customer Success Managers, focusing on talent management and development
• Drive financial discussions and client interactions to enhance customer satisfaction and mitigate risks
• Execute strategic projects aligned with departmental goals and maintain high client satisfaction levels

Required Qualifications

• BA/BS degree or equivalent experience
• 3-5 years of management experience
• 3-5 years of experience in the healthcare industry
• Demonstrated leadership abilities and teamwork skills
• Foundational project management skills and proficiency in Microsoft Office applications