Cleveland Clinic Hospice Triage RN – REMOTE, PRN in Independence, Ohio

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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Telephone Triage Registered Nurse, you will be responsible for providing 24/7 healthcare support to our patients. This role requires someone who can multitask and has excellent communication skills. A Telephone Triage RN must have experience caring for patients of all ages and medical conditions. An RN in this role should be familiar with navigating multiple systems to meet patient needs.

The ideal future caregiver is someone who:
• Is a team player.
• Has excellent communication skills.
• Can adapt to change.
• Has an interest in growing leadership skills.
• Can critically think and problem solve for patients’ best interests.
• Lives within one hour of Cleveland, OH.

This is an excellent opportunity for someone who is looking to provide exceptional patient care while working remotely. Cleveland Clinic will assist you by providing tuition reimbursement and cross-training for professional development.

At Cleveland Clinic, we know what matters most. That’s why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you’ll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you’ll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

THIS POSTING IS FOR HOSPICE EMPLOYEES ONLY

This PRN position is to work from home after orientation. Due to technical support and meetings, this position is for candidates who live within an hour of Cleveland.

The ideal candidate has at least 6 months of hospice experience.

Responsibilities:
• Responsible for effectively triaging and providing resolution to all hospice department telephone calls regarding active or referred patients.
• Accepts verbal telephone orders from physicians to add/change services being provided to active patients and processes accordingly in the system.
• Assesses patient needs, determines and initiates appropriate action or response to meet identified needs.
• Assesses physician needs, provides requested information and/or guidance or service as appropriate or forwards to the appropriate person on the management team.
• Initiates and independently completes appropriate follow-up activities, including appropriate communication with patient/caregiver, agency staff, physician (as applicable) and complete documentation of events and interventions.
• Communicates as applicable to field staff, office staff, and physicians.
• Assists, reviews, researches, and resolves active patient and referral complaints and records outcomes accordingly to meet regulatory compliance standards.
• Performs direct patient care home visits as assigned during periods of high volume, low staffing, or as patient needs indicate the need for increased staffing.
• When working in the field in the role of RN, Hospice:
• Performs accurate and complete admission assessments and reassessments within specified time frame.
• Assesses patient for safety risks, abuse and neglect.
• Assesses and documents patient’s pain using appropriate pain scale and manages patient’s pain.
• Prioritizes and documents patient problems based on assessed needs/problems in collaboration with patient, family and health care team.
• Plans delivery of patient care in collaboration with other disciplines to promote wellness and facilitate the discharge planning process.
• Delegates appropriate components of the care plan to other members of the disciplinary team.
• Provides supervision, assessment, planning and direct patient care to hospice patients in accordance with agency policies and procedures and the plan of care established by the interdisciplinary team.
• Administers medication and treatments safely and accurately with a focus on patient comfort.
• Coordinates care for managing a caseload of patients.
• Documents changes in patient condition and effectiveness and timeliness of care/interventions.
• Evaluates, updates and revises plan of care to facilitate achievement of expected outcomes.
• Assesses educational needs of patients, care givers and family considering cultural issues and other special challenges.
• Provides teaching and educational material to the patient and/or significant other concerning the following topics when applicable: diagnosis, diagnostic tests and procedures, safe and proper use of equipment, reason for and safe use of medication food/drug interactions, injury prevention, self-care and nutritional needs.
• Other duties as assigned.

Education:
• Graduate of an accredited school of professional nursing required. BSN preferred.

Certifications:
• Current state licensure as Registered Nurse (RN).
• Basic Life Support (BLS) through American Heart Association (AHA).
• Valid Ohio Driver’s license upon hire; per policy 8-175 thereafter.
• Proof of automobile insurance coverage with $100,000/$300,000 coverage, upon hire; per policy 8-175 thereafter.

Competencies:
• Good clinical judgment, careful listening, critical thinking skills and assessment / problem solving skills.
• Strong customer service skills, including both verbal and written communication skills.
• Strong computer skills.
• The ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:
• Minimum one year current clinical experience as a registered nurse.
• Minimum one year experience in an acute medical-surgical or critical care setting.
• Previous hospice experience is preferred.
• Previous telephone triage experience is preferred.

Physical Requirements:
• Manual dexterity to operate office equipment.
• Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation.
• Requires full range of body motion including handling and lifting packages, manual and finger dexterity, and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.

Personal Protective Equipment:
• Follows standard precautions using personal protective equipment as required.

Keyword: hospice, telephone, advice

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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