Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II for Government Accounts, working remotely in the USA.

Key Responsibilities

• Respond to and resolve customer requests via email and phone, including processing orders and addressing inquiries
• Collaborate with other departments and suppliers to provide solutions for customer issues
• Ensure adherence to service quality standards and follow account-specific procedures

Required Qualifications, Training, and Education

• High School education required; college degree preferred
• Experience in a Customer Service position or equivalent knowledge
• Ability to navigate multiple software programs and mainframe systems
• Proficient in Microsoft Office and internet navigation
• Strong product and process knowledge for specific markets preferred