Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their Mid-Market team.

Key Responsibilities

• Advise clients on Litify and Salesforce solutions to drive adoption and retention
• Manage a portfolio of Mid-Market and SMB clients, ensuring successful launches and ongoing satisfaction
• Identify at-risk accounts and develop remediation plans in coordination with management

Required Qualifications

• Certified Salesforce Administrator preferred
• 2 years of experience as a Customer Success Manager, ideally with a SaaS product
• 5 years of experience in direct customer-facing positions
• Demonstrable technical aptitude and ability to design best practice solutions
• Aptitude for new technologies and creative problem solving