Member Service Guide

Job Summary

A company is looking for a Member Service Guide to provide support to its members through various communication channels.

Key Responsibilities

• Engage members with empathy and professionalism across calls and digital channels
• Build high-quality connections that create trust and empower members in their care
• Translate complex benefits and healthcare information into simple, clear terms

Required Qualifications

• Minimum of 1 year of experience in a call center environment
• Passion for serving others and improving the healthcare experience
• Proven ability to build rapport, trust, and strong relationships
• Adaptability and resilience in a fast-changing, dynamic environment
• Enjoys learning and applying new skills, processes, and feedback in real time