Engagement Specialist II

Job Summary

A company is looking for an Engagement Specialist II to enhance patient engagement through telephonic outreach and support care teams.

Key Responsibilities

• Conduct telephonic outreach to enroll members in the program and facilitate initial interactions with the care team
• Research and obtain new member contact information using various tools and external sources
• Provide mentoring and support to Engagement Specialist I and assist with special projects as needed

Required Qualifications

• High school diploma or GED required; Associate degree or higher preferred
• 2+ years of experience in a healthcare setting required
• Experience in a high call volume environment required
• Familiarity with medical terminology and HIPAA regulations required
• Organizational skills and ability to manage multiple tasks simultaneously are essential