Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Customer Support team.

Key Responsibilities

• Serve as the first point of contact for customers and provide support through various channels
• Triage and resolve software issues while documenting customer requests and product issues
• Collaborate with other departments and provide customer-focused training sessions

Required Qualifications

• 1-3 years of experience in customer support, software account management, or related fields, or a Bachelor of Science degree
• Strong quantitative, analytical, and conceptual skills
• Ability to manage time effectively and prioritize tasks with limited supervision
• Proficiency in Atlassian (Jira, Confluence) and Microsoft Office (Excel, Word, Visio)
• Familiarity with SQL, HTML, CSS, and Javascript is a plus