Client Advocacy Manager

Job Summary

A company is looking for a Client Advocacy Manager to lead a team focused on client support and issue resolution.

Key Responsibilities

• Lead a team of Care Experience Specialists to address escalated client concerns
• Coordinate responses to client escalations with senior leadership across multiple departments
• Develop and manage KPIs related to escalation resolution and ensure team performance

Required Qualifications

• 4+ years of relevant work experience in customer success, care coordination, or call center management in healthcare
• Bachelor's degree in a relevant field preferred
• Proven experience in customer service, complaint resolution, or quality assurance roles
• Experience managing virtual teams and familiarity with Salesforce preferred
• Work authorized in the United States with native or bilingual English proficiency