Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator.

Key Responsibilities:

• Provide inbound and outbound customer support, addressing inquiries and resolving issues
• Monitor live trips, manage disruptions, and communicate updates to customers and drivers
• Build customer relationships and ensure satisfaction through effective follow-up and education on regulations

Required Qualifications:

• 1-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus
• Strong organizational skills and ability to multitask effectively
• Customer-focused mindset with a commitment to delivering exceptional service
• Willingness to adapt to changing priorities and learn new systems or processes
• Ability to remain calm and professional in fast-paced or high-pressure situations