Customer Success Automation Manager

Job Summary

A company is looking for a Small-Medium Business Customer Success Manager.

Key Responsibilities

• Manage the Gainsight platform, including customer health metrics and outreach strategies
• Automate customer outreach and drive product adoption and renewals
• Design and implement advanced workflows and maintain dashboards for customer success metrics

Required Qualifications

• Gainsight Level 3 Certification or equivalent experience
• 3-5+ years of administration experience with Gainsight or similar tools
• Strong technical knowledge of Gainsight modules and Salesforce data structures
• Experience with integrations between various systems, including Salesforce
• Ability to translate business needs into platform solutions