Lead Call Center Representative

Job Summary

A company is looking for a Lead Call Center Representative.

Key Responsibilities

• Respond to complex customer inquiries via phone, email, or other channels
• Assist with escalated calls and provide support to call center agents
• Document customer interactions and maintain account accuracy

Required Qualifications

• High School Diploma or GED equivalent
• Previous experience with computer applications, such as Microsoft Word and PowerPoint
• 2+ years of call center experience
• Must live within driving distance from El Paso, TX or Tallahassee, FL